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Change my password

If you know your password already and want to change it, use the steps that follow to change your password.

Change your password from the Office 365 portal

Use this method if you normally access your applications using the Office portal

  1. Sign into your Office 365 account using your existing password
  2. Click on your profile on the upper right side, and click My Account
  3. Click Security & privacy > Password
  4. Enter your old password, set and confirm your new password, and then click Submit

Reset or unlock my password for a work or school account

If you unable to access your account because of one of the following:

Follow the steps that follow to access Azure AD self-service password reset, SSPR as we like to call it, and get back into your account.

  1. From any work or school sign-in page, click the Can't access your account? link then click Work or school account or go directly to the password reset page.

  2. Enter your work or school User ID, prove you aren't a robot by entering the characters you see on the screen, then click Next.


    If you need to unlock your account, at this point choose the option "I know my password, but still can't sign in".

  3. Depending on how SSPR has been configured, you see one or more of the following. You have populated this information when you first logged into your account.

    • Email my alternate email
    • Text my mobile phone
    • Call my mobile phone
    • Call my office phone
    • Answer my security questions

    Choose an option, provide the correct responses, and click Next.

  4. Your IT staff may need more verification and you may have to repeat step 3 again with a different choice.

  5. On the Choose a new password page, enter a new password, confirm your password, and then click Finish. We suggest your password be 8-16 characters with uppercase and lowercase characters, numbers, and special characters.
  6. When you see, Your password has been reset, you can sign in with your new password.

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